1. Introduction
Thank you for shopping at FiveM Store. This Refund Policy explains how refunds work for digital products sold on https://fivem-store.com. Please read it carefully before purchasing.
2. Digital Products & Delivery
All products sold on FiveM Store are digital downloadable items delivered electronically. After successful payment, you receive access to downloads via email and/or your account.
Because digital products can be accessed immediately, refunds are limited and handled according to this policy and applicable law.
3. When a Refund May Be Approved
We generally do not offer refunds for digital goods once access/download is granted, except in the following situations (as determined by us):
- Product Not as Described / Defective: The product is materially broken or does not function as described on the product page, and our support is unable to resolve it within a reasonable timeframe.
- Non-Delivery (Our Fault): You cannot access the download due to a confirmed technical issue on our side.
- Duplicate Purchase: You accidentally purchased the same product more than once.
Refund requests must be submitted within 30 days of the original purchase date.
Additional rights may exist under local consumer laws. Where local law provides mandatory rights, it will prevail over this policy.
4. Non-Refundable Situations
Refunds will not be issued for:
- Change of Mind: You no longer want the product after purchase/access.
- Compatibility / Setup: Your server environment, framework, dependencies, hosting, or configuration differs from the requirements stated on the product page.
- Lack of Technical Knowledge: You are unable to install/configure due to missing experience (we recommend contacting support first).
- Policy/Terms Violations: Fraud, abuse, policy violations, or unauthorized sharing/resale of files.
- Third-Party Issues: Issues caused by unrelated third-party scripts, edits, or conflicts outside the product’s described scope.
5. How to Request a Refund
- Contact Support: Use our Contact page or Customer Help within 30 days of purchase.
- Provide Details: Order number, product name, and a clear description of the issue (screenshots/logs if possible).
- Troubleshooting: We may request reasonable steps to diagnose and fix the issue before deciding.
- Decision: We will respond with a decision as soon as practical (typically within 5 business days).
6. Replacements / Exchanges
If an issue can be resolved by providing an updated file, alternative version, or replacement, we may offer that option instead of a refund.
7. Support Scope
We provide support to help with installation and configuration within the product’s described requirements. Support does not include custom development, extensive third-party conflict resolution, or rebuilding your entire server configuration unless explicitly included.
8. Chargebacks & Disputes
If you believe there is an issue with your purchase, please contact us first via our Contact page so we can resolve it. If you paid via Amazon Pay and your issue was not resolved to your satisfaction, you may be eligible to file a claim under the Amazon Pay A-to-z Guarantee through your Amazon account. Fraudulent chargebacks or chargebacks filed without a good-faith attempt to resolve the issue may result in account suspension and loss of access to downloads.
9. Amazon Pay
We accept payments via Amazon Pay, processed by Amazon Payments, Inc. If you used Amazon Pay for your purchase and have a payment-related dispute, you may also refer to Amazon’s buyer protection options available through your Amazon account. For more information, visit Amazon Pay Help.
10. Subscriptions (If Applicable)
- Renewal: If a subscription renews, it does so according to the billing terms shown at checkout and in your account.
- Cancellation: You may cancel at any time. Unless required by law, unused time is generally not refundable.
11. Changes to This Policy
We may update this Refund Policy at any time. Changes take effect when posted on the Website.
12. Contact
- Contact: https://fivem-store.com/contact
- Help Center: https://fivem-store.com/customer-help
By purchasing from FiveM Store, you confirm you have read and agree to this Refund Policy.